Office Assistant, Certificate of Proficiency

Emphasis: Office Assistant

Degree: Certificate of Proficiency

Total Units: 49

Class Type: Lecture, Lab, Hybrid, Online

Purpose: The Office Assistant Certificate program prepares students for entry-level employment as office assistants. Prerequisites include demonstrated proficiency in math, reading, English, and basic keyboarding skills.

Program Outcomes: Upon successful completion, students will have demonstrated the ability to:

• emonstrate the ability to keyboard with speed and accuracy
• File correctly using alphabetic, numeric, geographic, and subject filing systems
• Apply rules of grammar, punctuation, and spelling in written and oral communications
• Prepare documents using advanced features in word processing software
• Format basic business letters, memos, reports, tables, and newsletters to office standards
• Solve basic business math problems
• Operate a 10-key electronic calculator by touch
• Analyze and calculate data using spreadsheet software
• Demonstrate the ability to apply acquired skills in the workplace
• Demonstrate the ability to relate effectively with others in the classroom
• Demonstrate human relations skills and professional behavior necessary for successful job performance
• Analyze and organize business transactions applying bookkeeping theory and systems
• Develop effective presentations using presentation software
• Develop effective communications skills using electronic software
• Possess a basic understanding of receiving office visitors, using the telephone, scheduling appointments, customer service, and confidentiality skills in an office.